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Delivery and Returns

We pride ourselves in handling your orders quickly, with most in-stock items shipping is within 24 hours of ordering; however, some orders may take up to 5 working days to process. Please note that items ordered together may not be shipped on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. You will be alerted in either instance and will be provided with an approximate date of shipment. Any shipping delay will be communicated to you immediately after your order is received. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order. Orders placed for 'next working day' delivery must be received before 1.30PM on a working day.

Delivery times within the UK will be Monday – Friday 9.00am-6pm GMT. All UK orders should be received within 1-3 working days. For international orders please allow up to 10 working days.

Delivery Charges

Destination

Delivery Cost

 

United Kingdom (including Scottish Highlands)

£4.00

 

Northern Ireland, Channel Islands, Isle of Man, Outer Hebrides area and Lerwick area

£4.00

 

Austria, Belgium, Republic of Ireland, Netherlands, France, Luxembourg, Germany, Italy, Czech Republic, Slovakia, Slovenia, Spain Mainland, Portugal, Denmark, Sweden, Poland, Finland, Monaco, Hungary

£12.50

 

Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Greece, Malta, San Marino, Latvia, Liechtenstein, Macedonia, Moldova, Norway, Serbia, Switzerland, Ukraine

£15.00

 

The Rest of the World

£20.00

 

Extra Delivery Information

1) A signature will be required upon delivery. A card will be left to rearrange delivery should no one be home.

2) Please be aware that customers are responsible for payment of any local customs duties.

3) Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept any responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.

Returns and Exchanges

We pride ourselves on our customer service and hope that you are delighted with your purchase. However should you wish to return your order you can do so within 14 days of receiving it for an exchange or refund (excluding original postage).

All returned goods must be in perfect condition and in their original packaging (including dustbag) to ensure they are adequately protected in transit. Branded boxes should also be protected as they are considered part of the product. Items should be returned new and unused. We are unable to refund or exchange returns that are damaged, used or altered.

How to Return or Exchange an Item

  1. Please e-mail us at customerservices@blondiemania.com to request your Returns Authorisation indicating the reason why you are returning the goods.

  2. You will then receive an email containing your authorisation. We recommend that you return items using a signed for postal service complete with tracking number. The item must be returned unused and in its original packaging, with all required returns documentation to:

    Blondie Mania
    Unit 111, 249 Merton Rd
    London
    SW18 5EB

  1. We will process the refund or exchange (when in stock) due to you as soon as possible and, in any case, within 28 days of us receiving the item(s). An email will be sent to confirm your return has been processed.

  2. Exchanges will be sent to the same UK delivery address, unless you advise us otherwise. Postage charges will be incurred for exchanged items, which you will be notified of before the exchange is processed.

Blondie Mania is not responsible for shipping fees or lost returns. Delivery Charges are non-refundable.

Damaged/Faulty Products

If your goods are damaged or faulty when you receive them, please follow this procedure:

Call customer services on +44 2088708575 or email customerservices@blondiemania.com

You will be advised on how to return the faulty item and the postage charges for the return will be reimbursed to you. The item will be assessed and if necessary, a replacement will be dispatched immediately upon the return of the faulty item, for which you will not be charged additional postage. Please allow 5 to 7 working days turnaround time for replacements.

Here at Blondie Mania we pride ourselves on the high standards of our manufacturing process and the quality of the handmade products that we produce. Please be aware that leather is a natural product and a level of marking on the hide is to be expected. We consider this to be an important aspect of the character of each Blondie Mania product.

Where products do not perform to expected quality standards we offer a 1 year guarantee on all full price items bought directly from us (excluding sale items). Removable items such as heart tags, charms, tassels, leather ties, luggage tags etc. are not included in the product guarantee.

This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use and you are within the 1 year guarantee period, please contact Customer Services on +44 2088708575, 9am to 5.30pm, Monday to Friday or email customerservices@blondiemania.com. You may be required to provide photos of the issue in question and will then be advised on the steps to take next.